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Frequently Asked Questions

  • How much will it cost to ship my order?

    Most orders are flat rate $9.99 shipping, with free shipping over $299.                

    All orders ship from our multiple storage locations across the country to better serve shipping times.

    We do the best we can to pass the best rates we can achieve on to you.

    The exact cost of shipping may vary, depending on factors like order size or location.

  • How do I track my order? Where is my tracking number?

    Once your order has shipped, we will send an email with tracking information to the email address associated with the order.

    If you did not receive your tracking number, please check your spam filter settings.

    For registered users, order information, including tracking information, can be found by logging in with your username and password and viewing your purchase history.

  • How can I cancel my order?

    If you’d like to cancel an order, you can email us at Sales@hdtac.com or call us at 251-292-4088.

    You may still see an authorization charge on your payment account. In most cases, this charge will be removed by the bank in 3-5 business days.

    Note: Order cancellation must be initiated within 24 hours, before the order begins fulfillment. Once your items are picked and packed, you will need to contact our customer service team for any further assistance.

    If order has already shipped, you may return it still sealed in the box and there will be a 20% restocking fee.

    Please contact us first for returns.    

  • Why will the website not let me complete the ordering process?

    We are always working to update and better our website. If you are having issues completing the order process we recommend you check the following:

    -Which Internet browser are you using? Our website seems to work best with either Google Chrome or Mozilla Firefox.
    -Try deleting your cookies and browsing data.
    -Use a Desktop or Laptop computer. Our site sometimes has trouble working with smart phones and tablets.

    If any other assistance is needed please use the Contact Form for the fastest response.

  • Can I swap an item from my order to a different item?

    No, we are not able to edit an order after it has been placed.

    We can assist you in canceling your original order, so you can order the item(s) you wanted, or you can place a separate order.

    To cancel your order, please use our contact form for the fastest response.

  • Can I add something to my order?

    No, we are not able to edit an order after it has been placed.

    You can either place a separate order, or we can cancel your current order, so you can reorder the item(s) you want.

    To cancel your order, please use our contact form for the fastest response.

  • Can I combine my orders together?

    No, we are not able to combine your orders.

  • What if my order is no longer in stock?

    If the rare occurrence happens that you place an order on a low inventory item, and it goes out of stock before the system updates, HD Tactical will send you a refund.

  • What if I don’t want to accept a damaged product?

    No problem. You can receive a refund (less shipping fees and taxes) or a new product.

    Our Shipping Specialists will email you a prepaid shipping label to return the product to HD.

    Once we receive your package, HD will refund your order (less shipping fees and taxes) or send you a new order, whatever you decide.

  • If my package is damaged but the product inside only has a scratch/mark, can I keep it and get a partial refund?

    Yes. Just email us a picture of the damaged box and the product’s scratches, marks, or dents.

    Our Shipping Specialists will discuss the amount of a HD Gift Card and then email you an electronic gift card

  • Why are the firearms shipped "within 4 to 7 business days" of completing my order?

    We process orders in the order that they were made.
    While we strive for expedient shipping times, we do ship a very high volume of orders, not just firearms, so sometimes there will be a backlog, especially after holidays and weekends.
    But we commit to ship all firearms within 7 business days of completing your order.  However, our goal is always to ship ASAP.   
    Handguns are shipped 2 day air from the time they leave our warehouse. 

  • I just received my new gun. It looks used, as if it's been fired, what's up ?

    Many new firearms are test fired at the factory. You may notice residual powder, rotation marks on revolver cylinders, residual cosmoline which sometimes appears to look like rust, etc. All firearms sold as "new" are in fact new and still sealed in the box as received from the manufacturer or distributor and include new manufacturers warranty....no exceptions.
    Any used, factory refurbished, refurbished pre-owned, show guns, or guns in any other condition than new in box will be clearly marked as such on the website.

  • Can you ship my firearm directly to my home or office?

    No, all firearms must be shipped to a verified FFL (Federal Firearm License) holder.  

    The only exceptions are some black powder firearms, and then only to approved states. 

  • How do I know if I can legally purchase a firearm?

    Before you're able to take possession of your firearm from your dealer you'll be required to pass a background check, This is a fairly simple process. 
    At your dealers location, you will fill out a form called a 4473, then your dealer will call the information in to FBI NICS. Typically, while your dealer is on the phone he'll receive one of the following responses - approved, delayed, or denied. Please check your state and local regulations as well, several states/locals have additional requirements.

  • Where do I send my Illinois FOID/New Jersey FID/ Connecticut Pistol Permit Card Information?

    You can send that information to us by email at Sales@hdtac.com. 
    Please include your order number with the email.

  • Do you ship to my country?

    We appreciate the interest of international parties. HD Tactical, LLC is not authorized for shipment or sale outside the United States.

    Please contact customer service if you are looking for more information on shipping to an APO/FPO.

  • What major credit cards do you accept?

    We accept American Express, Discover, MasterCard, and Visa.

    When you fill out the payment information on your order you will need to provide the complete credit card number, expiration date, credit card security code, and the full name of the person the card is issued to.

  • Who do I make my money order or cashier's check out to, the delivery service or HD Tactical?

    Money order or cashier's checks need to be made out to HD Tactical and mailed to the following address:

    HD Tactical
    82 Plantation Pointe
    PMB 133
    Fairhope, AL 36532

    Once funds have been received, then your order will be placed.
    Expect 4-7 business days for tracking after funds are received.

  • Why does my Customer information have to match?

    Due to firearm regulations the Customer name must be the intended recipient of the firearm, meaning no one can pick up the firearm but you--the actual purchaser.  If this information doesn't match, your order can be delayed or canceled with fees.  Simply put, no one can accept transfer of a firearm except you, the actual buyer.
    If you would like to purchase a gift for someone, please purchase a gift card from our website. You will be able to access a printable copy from your HD account or email it directly to your intended recipient. Then, the person you are purchasing the gift card for can apply the gift card code to their account, under their name.

  • Why has my credit card been charged multiple times for only one order?

    If you have multiple charges on your card, please contact us to verify that you have only been charged once, if our processor shows you being charged twice, we will void the duplicates immediately.

  • Why is my credit card charged when I placed my order, but my order still has not been shipped ?

    All orders paid via credit card are processed immediately by a secure third party when you hit "confirm". Our credit card processing has the highest level of security options available. Our third party processor checks: complete credit card number, expiration date, CVV (3 or 4 digit security code), and the registered credit card billing address.
    If any of these items are incorrect, your order will not process and you will not receive an order confirmation email.

    We must confirm your credit card information is correct before we can proceed to process your order, which is why your card is charged when you hit "confirm"


  • All payments are processed immediately upon placement of order.

    It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.
    All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

  • Why is my gift card not working?

    Be sure that you remove the spaces in the Gift Card number when entering the number online. If you still experience issues please contact our Customer Service Department:

  • Do you have a system that will notify me when this item comes back in stock?

    Yes, to be alerted to back in stock products simply click the "NOTIFY WHEN BACK IN STOCK" button on the out of stock product page.

    Enter your email address and click submit. When the product becomes available we will send you a notification

  • Can I order an out of stock item, and you send it once it comes in? (Back Ordering)

    No, out of stock items cannot be ordered/back ordered

  • I forgot to give you my FFL information.

    You can send in a copy of the FFL license to us by email at ffl@hdtac.com
    Please provide your order number with a copy of the FFL.

    If your FFL Dealer has not sent in a copy of the FFL since the beginning of November 1st, 2023, we will need a new copy sent in to the above email.

  • How do I know if a firearm or magazine capacity is compliant in my state?

    Every state has different laws and regulations on different firearms and magazine capacity. Before placing an order for a firearm or magazine, please contact your local FFL dealer to ensure that the firearm or magazine you would like to order is compliant in your state. For more information, please refer to our Shipping restrictions by state page.

    California / Maryland / Massachusetts approved handgun rosters below.
    California: Handgun Roster
    Maryland: Handgun Roster
    Massachusetts: Handgun Roster

    If you do not know how to navigate these lists, feel free to contact us for assistance by phone or email:

  • What is the return policy for HD Tactical?

    See our Return Policy here

  • What do I do with a firearm that is not functioning correctly?

    All firearm sales are final after transfer is completed, but we will be happy to help you with contacting the manufacturer to ask about their warranty process.

  • What if my order was not delivered to my FFL dealer and returned to HD Tactical?

    Please notify us by phone or email that your package is being returned and how you would like us to proceed. You have 3 options:
    We can reship your order to the original FFL dealer.
    We can reship your order to a different FFL dealer.
    We can cancel and refund your order.

  • There is a problem with one of my items, what is your return policy ?

    Our return policy allows for item(s) return and your choice of a full refund (minus shipping) or replacement item(s).  However, we do have a couple simple requirements for processing a return.

    1.  Firearms - It is solely the customers responsibility to thoroughly inspect the firearm(s) at the FFL prior to accepting the transfer.  If there is a noticeable defect of any kind to the firearm, or associated case/contents, please simply refuse the transfer and we will arrange to have the firearm returned to us, at our expense, and issue the customer a full refund or replacement firearm if available.  If the customer accepts the transfer from the FFL, we can then only refer the customer to the manufacturer for warranty consideration.

    2.  Accessories - ALL accessories found to be defective immediately upon receipt, must be returned to HD Tactical for full refund or replacement.  Please contact us and we will immediately arrange for a prepaid UPS label to be emailed to you for the return of the defective item at our expense.  Some accessories are shipped factory direct.  If you take it upon yourself to return items to the factory, it is very possible that we will not receive credit for those items and therefore will not be able to issue you credit/replacement.

  • Has my order shipped?

    Once your order has shipped, we will send a confirmation email with tracking information to the email address associated with the order. If you did not receive your shipment confirmation number, please check your spam filter settings. Registered users can sign in with their username and password and view the status of their orders. Un-registered users can email sales@hdtac.com or call us at 251-292-4088.

  • How do I change quantities or cancel an item in my order?

    For order changes or cancellations, please call our customer service team immediately.

    HD Tactical processes and ships orders quickly, with some orders being completed within an hour of being placed. Once an order is processed, we will not be able to adjust or cancel it.

    Please see the contact us page to check our current Customer Service hours.

    If your order is already processed, you may still be able to return or replace items according to our Returns policy.

  • My order never arrived, What do i do?

    First, check that your order has shipped from HD Tactical and that the carrier’s tracking number shows that they have delivered it using the methods outlined above.

    Shipping times and reliability vary by carrier. We have found UPS and Fedex to have good tracking systems, while US Postal Service’s systems are less reliable.

    If USPS shows delivered and you did not receive the package, then you will need to contact them at 800-275-8777 or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly; we have never seen an instance where anyone else cared enough or was empowered to help.

    For UPS and Fedex: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 2 business days for expedited services or 5 business days for ground services, then please give us a call or send us an email.

    For USPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 4 business days for Priority Mail and 7 business days for First Class Mail, then please call or send us an email and we will figure out a solution.

    An item is missing from my shipment.
    Call us immediately at 251-292-4088 or email us at Contact@hdtac.com.

    We take this issue very seriously and want to get this fixed right away. Please let us know your order number and the missing item. See the contact us page for hours and days of operation.

  • How do I create an account?

    Click the Register link at the top right side of our site and enter the required information and click “Create Account”.

    Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

  • How do I edit my account information?

    Click the My Account link at the top right-hand side of our site, sign in, and click “Edit Account.” Select the categories you wish to edit and click “Update Account”. Afterwards you may log out or continue browsing our site.

  • I forgot my password.

    Click the Login option at the top right corner of our site. Under the ‘Returning Customer’ box on the left, click ‘Forgot Password.’ A pop-up window link will ask for your email address and send an email to you with instructions on resetting your password.

  • I received the wrong product.

    If you feel that you have received the wrong product, please contact customer service at 251-292-4088 or email us at Sales@hdtac.com within 72 hours of receiving the product.

  • Which Brands are excluded from HD Tactical coupons?

    Sometimes, manufacturers prohibit us from offering special discounts on products, this includes our coupon sales.

    If you have any questions about an excluded brand, please contact our customer service team by phone or email Sales@hdtac.com

    AGM Global Vision
    BE Meyers
    N-Vision Optics
    Sig Sauer
    Steele Industries
    Team Wendy
    AK Master Mount
    Forward Controls Design
    JP Enterprises
    Seekins Precision
    Sons of Liberty Gun Works
    Tactical Night Vision Company


    *Only select Holosun products are excluded. If you have any questions about applicability, please contact us.


  • Reward Points

    1. Keep your code confidential. They are only usable once and HD Tactical is not responsible for lost codes.

    2. Reward Points are not redeemable for cash.

    3. If the item that generated the Reward Points is returned, then the Reward Points value will be nullified. If the Reward Points has been redeemed prior to a return of the item that generated the Reward Points then the value of the bonus bucks will be deducted from the amount refunded or credited to the customer for the return.

    4. Reward Points will expire if not used within 6 months of issuance.

    To check your current Reward Points balance, log into your HD Tactical account and select ‘My Account’ from the dropdown menu. From here, you should be able to select ‘Store Credits and Reward Points,’ which will show all active Reward Points codes.