Return Policy

We want you to be happy with your purchase.

In order to ensure a quick turn-around for your return, we ask that you obtain a Return Merchandise Authorization number (RMA) from us prior to returning the purchase.

HD Tactical is happy to accept returns on items that are new and unused with the original manufacturer’s packaging, or items that are defective, within 30 days of purchase.

In cases where an item is defective or the wrong item is received, HD Tactical is happy to pay for the return shipping. In cases where the customer decides they no longer want an item, the customer covers the return shipping.

Unfortunately, HD Tactical is unable to accept returns or exchanges for the following:

• Apparel items that have been worn, altered, or tags removed.
• Underwear (boxers, briefs, etc.) and face coverings (face masks, neck gaiters,earplugs and shemaghs). This is due to health code violations.
• Ammunition. Due to safety considerations, all ammunition sales are final. (If there was damge due to shipment, please contact us)
• 80% Lower Receivers, Frames, and Kits.
• Chemicals, ie liquids. Due to regulations and safety consideration primers, most liquids, and other Hazardous items are not returnable.

Footwear

All shoes must be returned in the original box, which also cannot be used as the shipping box. You must place the shoes and the original box into another box to ship back to us. Any shoes shipped back with the original shoe box used as the shipping box, will not be accepted.

Firearms

Any firearm purchased from HD Tactical can be returned to us if there is damage, or misrepresented, (Not because you changed your mind) as long as it has not been picked up from the receiving FFL dealer.

Once a firearm is transferred to you from the FFL dealer, we are no longer able to accept a return.

While the firearm is still in the possession of the FFL dealer, please inspect the firearm thoroughly to ensure that there are no visible defects. If you notice anything out of the ordinary, please contact us before picking up the firearm from your dealer. We can arrange to have it returned to us, and upon delivery and careful inspection of the firearm, we will provide you with your choice of either a replacement, if available, or a refund of the firearm.

To begin the return process please complete the form below. If you have any questions, please contact customer service at (251) 292-4088 or from our contact us page.

Please see the contact us for more information on hours and days of operation.

What if I don’t want to accept a damaged product?

No problem. You can receive a refund (less shipping fees and taxes) or a new product. Our Shipping Specialists will email you a prepaid shipping label to return the product to HD. Once we receive your package, HD will refund your order (less shipping fees and taxes) or send you a new order, whatever you decide.
If my package is damaged but the product inside only has a scratch/mark, can I keep it and get a partial refund?
Yes. Just email us a picture of the damaged box and the product’s scratches, marks, or dents. Our Shipping Specialists will discuss the amount of a HD Gift Card and then email you an electronic gift card.